SHIPPING POLICY

SHIPPING POLICY

seloras promises to provide you with a best-in-class shopping experience at every step of the way. We take all necessary precautions to help ensure your package reaches you intact.

Orders are fulfilled and shipped by Shishou Xiaocheng Trading Co., Ltd. The goods are dispatched from a warehouse owned by Shishou Xiaocheng Trading Co., Ltd.

We use shipping carriers including FedEx, UPS, and USPS.

Shipping Fees

Sales tax is included in the product price. A shipping fee of $6.99 applies to orders under $60. Orders of $60 or more qualify for free shipping.

Processing Time

All orders are processed and dispatched within 3–7 business days. Processing time covers the preparation of your order before it is handed over to the shipping carrier.

Please ensure you provide a complete and accurate delivery address, including your street number. If additional address information is required, our customer service team will contact you. This may delay the processing or dispatch of your order.

Shipping Time

Once your order has been dispatched, delivery usually takes approximately 12 business days. Shipping time refers to the time your package spends in transit and does not include processing time.

The estimated total delivery time, including both processing and shipping, is approximately 15–19 business days.

Order Tracking

When your items are shipped, you will receive a shipping confirmation email containing your tracking number.

If you have not received your tracking number or it does not work, please contact us at service@seloras.com so we can assist you.

For more detailed shipping information, please email service@seloras.com.

Delivery Requirements

If you have not received your order within 30 business days of receiving your shipping confirmation email, please contact us at service@seloras.com with your name and order number. We will investigate the status of your shipment.

Sales Tax

Sales tax is included in our product prices. You will not be charged additional sales tax at the time of purchase.

We recommend reviewing the tax information displayed during checkout to understand the tax amount associated with your purchase. If you have any questions or concerns about taxes, please contact our customer support team.

Please note that this tax policy is subject to change based on updates or amendments to applicable state and local tax laws.

Customs Duties and Taxes

Customs duties and taxes are included in your total purchase price. The determination and assessment of duties and taxes are the responsibility of the customs authorities of the destination country. Where applicable, these charges are calculated based on the value of your order and the destination country’s duty-free threshold.

If a package is refused, the recipient is responsible for any costs associated with its return. Refunds for refused international shipments will be issued after deducting the applicable fees.

Please note that customs clearance delays are beyond our control. If you believe your shipment has been held by customs, we recommend contacting your local customs authorities for further information.

Contact Us

If you have any other questions, please contact us at service@seloras.com, and we will do our best to assist you.