REFUND POLICY
RETURNS
Our policy lasts for 30 days. If more than 30 days have passed since you received the items you purchased, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To initiate a return, please contact customer service via the store’s email address. You will need to submit the required documentation as instructed by the customer service representative; once your return is approved, they will provide you with the steps for shipping the item back.
Return address:
REFUNDS (IF APPLICABLE)
Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be credited within 7 business days.
DELAYED OR MISSING REFUNDS (IF APPLICABLE)
The refund will be credited to your original payment method within 7 business days.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often 1-2 days processing time before a refund is posted.
If you've done all this and still haven't received your refund, please contact us at service@seloras.com.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email service@seloras.com
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the amount of your return. Once the returned item is received, a gift card will be sent to you.
If the item was not marked as a gift when purchased, or if the order was shipped to you by the gift giver, we will send a refund to the gift giver and they will know about your return.
SHIPPING
Personal reasons: You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Business reason: The merchant shall bear the costs in cases where the product is damaged, has quality issues, is sent incorrectly, or differs significantly from its description.
Depending on where you live, the time it may take for the exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Please contact our customer service at service@seloras.com for the return address.